INSTANT ADVICE, INSTANT SOLUTIONS: WATCO LAUNCHES NEW APP
Watco UK has launched its new Watco app, providing quick and easy access to products, advice and support. The app collates everything you need in one place in order to select, buy and apply Watco products, as well as to manage industrial floor maintenance projects effectively. Available for both iOS and Android mobile devices, the app is available now via the Google Play and Apple App stores.
Watco, the UK’s market leading manufacturer and supplier of industrial strength paint, repair, and maintenance materials, is committed to manufacturing the best products teamed with excellent service. When working with Watco, businesses have access to world-class technical support and a team that will help them find and apply the right product for the job at hand, every time.
The new Watco app redefines how that service is offered, opening up a direct channel of communication and support. Through this new conversational platform, customers can launch real-time, face-to-face conversations with Watco technical experts; initiate virtual video site visits and get tailored advice wherever they are.
At the same time, users also get instant access to information, technical advice and application guides for products they have purchased. They can also request, review and approve quotes as well as placing product orders, creating a single and easily accessible source for all enquiries, orders, advice, and information.
Ed Suthon, Managing Director at Watco commented: “This launch accelerates our digital transformation plan and is part of our on-going promise to provide exceptional product support, advice and service to our customers. We have always been here to help our customers every step of the way and I am delighted that we can now offer that, direct from their back pocket, via our mobile app.”
“We are thrilled to be working with Watco, a company that shares in our vision of proactive, personalised, and customer-centric service,” added Paul Jarrett, Managing Director at Watco’s app development partner Sonin. “This project is a great example of how an app based service can provide added value to customers throughout the entire buyer journey – from those very initial conversations all the way through to application.”